Trip Outcome Score

Taxi & Private Hire › Products › Analytics › Trip Outcome Score

Generally available

The 0–100 quality score stamped on every finished or cancelled trip segment. Today it is a single blended number derived almost entirely from pickup lateness, with fixed floors for cancellations, no-shows, and missing timing data. Aggregated upward into driver, transporter, and fleet KPIs — so the way it is computed decides who looks good and who looks bad on the metrics pages.

Example request

DELETE /client/{clientId}/tripsegment/{tripSegmentId}/rating ▷ Try it

See the API reference for the full request and response schema.

Endpoints

Method	Path
DELETE	/client/{clientId}/tripsegment/{tripSegmentId}/rating · primary	▷ Try it
GET	/client/{clientId}/customer/{customerId}/ratings	▷ Try it
GET	/client/{clientId}/driver/{driverId}/ratings	▷ Try it
GET	/client/{clientId}/transporter/{transporterId}/ratings	▷ Try it
GET	/client/{clientId}/tripsegment/{tripSegmentId}/rating	▷ Try it
POST	/client/{clientId}/tripsegment/{tripSegmentId}/rating	▷ Try it
POST	/client/{clientId}/tripsegmentstop/{tripSegmentStopId}/arrived	▷ Try it
POST	/client/{clientId}/tripsegmentstop/{tripSegmentStopId}/call-customer	▷ Try it
POST	/client/{clientId}/tripsegmentstop/{tripSegmentStopId}/cancel	▷ Try it
POST	/client/{clientId}/tripsegmentstop/{tripSegmentStopId}/finished	▷ Try it
POST	/client/{clientId}/tripsegmentstop/{tripSegmentStopId}/noshow	▷ Try it

Full request/response schemas and an interactive explorer will live in the API reference (coming soon).

Use cases

Operator flows that exercise this feature.

Remove a trip rating

action risk: low

Delete a rating from a trip segment (disputed / erroneous).

1. DELETE /client/{clientId}/tripsegment/{tripSegmentId}/rating

Rate a trip

action risk: low

Record or update the rating on a completed trip segment.

1. POST /client/{clientId}/tripsegment/{tripSegmentId}/rating

Log a customer contact

action risk: low

Record an attempt to contact the customer at a stop (counts toward the no-show call guard).

1. POST /client/{clientId}/tripsegmentstop/{tripSegmentStopId}/call-customer

Mark a no-show

action risk: low

Record a passenger no-show at a stop, once the no-show guards are met.

1. POST /client/{clientId}/tripsegmentstop/{tripSegmentStopId}/noshow

Related

• Analytics Query API
• Entity KPIs