Customer Loyalty Miles
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Customers accrue loyalty miles automatically on trip completion. The accumulated miles drive the customer's priority tier, which feeds the dispatch time-boost (higher-tier customers get their trips released earlier in the sweep) and surfaces in operator-side prioritisation displays.
Settings
How operators configure this feature.
Casual riders are easy to lose to whoever's cheapest today. A loyalty programme gives them a reason to stay: customers earn miles on every trip and climb tiers, and you can welcome new ones with bonus miles — while no-shows and last-minute cancellations cost miles, so the rewards stay fair. Turn it on to start building loyalty; leave it off and trips run exactly as they do today.
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Not every booking is equal — a long-standing corporate account or a top-tier loyalty member is worth protecting when cars are scarce. A head start releases their trips to drivers a few minutes early, so they get matched ahead of standard bookings without you having to step in. You set how big a head start each tier gets, from a gentle nudge for Silver to a long lead for Elite. Leave it off and every trip competes purely on its own pickup time.
On / off · default false
When trips compete for the same drivers, loyalty should count for something. This gives higher tiers extra search preference so your most valuable customers are matched ahead of the queue — a quiet edge that keeps them coming back.
| Setting | Range | Default |
|---|---|---|
| Elite Plus Extra search-distance preference for Elite Plus trips (higher = matched first). | -50–100 | 40 |
| Elite Extra search-distance preference for Elite trips (higher = matched first). | -50–100 | 30 |
| Platinum Extra search-distance preference for Platinum trips (higher = matched first). | -50–100 | 20 |
| Gold Extra search-distance preference for Gold trips (higher = matched first). | -50–100 | 10 |
| Silver Extra search-distance preference for Silver trips (higher = matched first). | -50–100 | 0 |
| Regular Extra search-distance preference for Regular trips (higher = matched first). | -50–100 | 0 |
| Regular −2 Extra search-distance preference for Regular −2 trips (higher = matched first). | -50–100 | -10 |
| Regular −3 Extra search-distance preference for Regular −3 trips (higher = matched first). | -50–100 | -15 |
This releases higher-tier customers' trips to drivers a few minutes earlier than everyone else's. It's a small head start that means your best customers tend to get a car first when things are busy — without anyone else noticing the difference.
| Setting | Range | Default |
|---|---|---|
| Elite Plus Head start in minutes for Elite Plus customers. | 60–1440 | 720 |
| Elite Head start in minutes for Elite customers. | 10–120 | 45 |
| Platinum Head start in minutes for Platinum customers. | 5–90 | 30 |
| Gold Head start in minutes for Gold customers. | 2–60 | 15 |
| Silver Head start in minutes for Silver customers. | 0–30 | 5 |
A loyalty programme turns one-off riders into regulars. This sets how many miles customers earn per distance travelled, plus sign-up bonuses, off-peak multipliers, and how long miles stay valid — the dials that decide how generous, and how sticky, your programme feels.
| Setting | Range | Default |
|---|---|---|
| Miles per metre How many loyalty miles a customer earns for each metre travelled. | 0.001–0.1 | 0.01 |
| Miles expire after (months) How long earned miles stay valid. | 3–36 | 12 |
| New-customer bonus miles Miles given to a new customer when they sign up. | 0–5000 | 1000 |
No-shows and late cancellations waste a driver's time and a car that could have been earning. This deducts loyalty miles when a customer no-shows or cancels after a driver was already on the way — with a fair grace period when the trip was already running late through our own fault.
| Setting | Range | Default |
|---|---|---|
| No-show penalty (miles) Loyalty miles taken from a customer when the driver arrives but they do not show. Never expires. | 100–2000 | 500 |
| Late-cancel penalty (miles) Loyalty miles taken from a customer who cancels after a driver was already on the way (but not yet arrived), unless the trip was already running late through our fault. Never expires. | 50–1000 | 200 |
| Late-cancel grace if we are late (s) If a trip is already running late by at least this many seconds through dispatch or driver fault, a customer who cancels is not charged the late-cancel penalty. | 0–1800 | 120 |
The miles required to reach each tier decide how attainable — and how meaningful — your loyalty ladder feels. This lets you set the threshold for every tier, from Regular up to Elite Plus, so you can reward the right customers at the right pace.
| Setting | Range | Default |
|---|---|---|
| Elite Plus Miles needed to reach Elite Plus. | 25000–200000 | 50000 |
| Elite Miles needed to reach Elite. | 10000–100000 | 25000 |
| Platinum Miles needed to reach Platinum. | 3000–50000 | 10000 |
| Gold Miles needed to reach Gold. | 1000–20000 | 3000 |
| Silver Miles needed to reach Silver. | 0–5000 | 1000 |
| Regular Miles needed to reach Regular. | -5000–1000 | 0 |
| Regular −2 Miles needed to reach Regular −2. | -10000–0 | -2000 |
| Regular −3 Miles needed to reach Regular −3. | -20000–-1000 | -5000 |