Dispatch Offers
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Generally available
A time-limited, one-to-one binding between a trip and a candidate driver. Offers are created atomically so a trip can never be double-assigned, then move through accept / reject / expire. They are the primary way trips reach drivers who aren't in open-accept mode; a rejected driver is locked out of that trip for ten minutes.
Settings
How operators configure this feature.
Tune how trips are offered to drivers
How long a driver gets to accept, how many can turn a trip down before it's escalated, and how long a rejecter is skipped all decide how quickly a trip finds a willing driver. This gives you those levers — tighten them for speed, or loosen them to give drivers more breathing room.
| Setting | Range | Default |
|---|---|---|
| Rejections allowed How many drivers can turn a trip down before it is sent out for rescue. | 2–15 | 5 |
| Accept time — now trips (s) How long a driver has to accept a trip needed right now. | 15–120 | 45 |
| Accept time — booked trips (s) How long a driver has to accept a trip booked for later. | 30–180 | 90 |
| Accept time — rescue trips (s) How long a driver has to accept a trip sent to them to rescue. | 60–600 | 180 |
| Skip after rejection (s) After a driver turns a trip down, how long they are skipped for other trips in that area. | 60–3600 | 600 |
| Remember rejection (s) How long before the same trip can be offered again to a driver who turned it down. | 300–14400 | 3600 |
| Preferred-driver hold (s) How long a trip is held for preferred drivers before all drivers can take it. | 0–1800 | 120 |