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Multi-Load Trips

Taxi & Private Hire › Products › Trip › Multi-Load Trips

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A single trip can carry several passengers at once, each with their own pickup and drop-off — the foundation for ride-sharing, ride-pooling and school runs. The trip coordinates the lifecycle and pricing across every passenger's leg while staying one trip to dispatch and one job for the driver.

One car, several passengers — ride-sharing

A multi-load trip is a single vehicle carrying several passengers at once, each with their own pickup and drop-off, coordinated as one trip. It's how the platform runs ride-sharing, ride-pooling and school runs: compatible journeys are matched into one car, each passenger pays their own (reduced) fare, and one vehicle does the work of several.

A rare win for everyone

Sharing a ride lines up the incentives that usually pull against each other — the passenger, the driver, the operator and the planet all come out ahead at the same time.

Four solo trips… A Passenger A · own pickup → drop-off €12 B Passenger B · own pickup → drop-off €12 C Passenger C · own pickup → drop-off €12 D Passenger D · own pickup → drop-off €12 4 cars · €48 of fares · 4× the emissions → …one shared car 🚗 One vehicle · 4 passengers A €12 €9 B €12 €9 C €12 €9 D €12 €9 each saves €3 · driver collects €36 on one trip Passengers pay less Driver earns more One car, not four Lower emissions
Each passenger is charged for their own leg, then a ride-share discount reduces every fare — the saving is passed to passengers, not pocketed. Figures are illustrative.

How shared rides are matched

The platform groups compatible trips — close together, overlapping in time, and within the vehicle's seats — into a pool, then our optimisation engine sequences the shared route so every passenger's pickup-before-drop-off and time window still holds. The mechanics live on their own pages: Trip Planning System (working order + capacity) and the Optimiser (how trips are merged).

Each passenger pays their own, discounted, fare

In a multi-load trip each passenger is priced individually for their own leg, and a discount is applied in exchange for sharing — operators set the discount and how it scales with how full the car is. The full pricing rules are on Ride-Share Discounts (per-passenger) and Single-Priced Discounts (one total split across passengers).

Who shares with whom — accounts stay in control

Sharing is never forced on anyone. Every level — the operator, a corporate account, a department, an individual employee or customer — can set a sharing preference, and the most specific one wins. So a company can let staff share a car to cut costs, confine sharing to the same company or the same department, or exclude an executive or a sensitive department entirely.

Most specific wins → Operatordefault Accountcompany Department Employee / Customeroverrides all above …resolving to a scope: Neveropt out — e.g. an exec Same departmentonly this team Same companyonly this account Anyonepool with any passenger
A corporate account might let staff share within the company, keep one department to itself, and exclude the CEO entirely — the platform resolves the most specific preference for each trip.

Settings

How operators configure this feature.

Combine nearby bookings into shared rides automatically

Running near-identical trips as separate cars wastes drivers and fuel. Automatic trip merging spots bookings that are close together in time and place and combines them into one vehicle — within the limits you set for how far apart, how close in time, and how full is acceptable — so you serve more trips with fewer cars without an operator stitching them together by hand.

On / off · default false