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How Go maps trade concepts

If you run a taxi or private-hire operation, you already think in terms of jobs, ranks, accounts and quotes. This page lines those concepts up against the Go capability that handles each, so the rest of the site reads in familiar terms. Each Go capability named here is part of the platform today; see the glossary for the trade terms.

Allocating a job

Section titled “Allocating a job”

Sending a job to a driver is Dispatch Offers. The order in which drivers are considered — rank position, zone priority — is Driver Queues. Operations that don’t work as strict offer-and-accept can use Open Dispatch.

Pre-booked and account work

Section titled “Pre-booked and account work”

A pre-booking is handled by Pre-booking Staging, which prepares the job ahead of time. Work billed to a customer account rather than per trip is Corporate Accounts.

Quoting a fare

Section titled “Quoting a fare”

A quote or fixed fare is produced by Trip Quotes, priced against the tariff you define in Tariff Bands. Go does not apply surge multipliers — see Why no surge pricing.

Recovering a job that goes wrong

Section titled “Recovering a job that goes wrong”

When a job in progress runs into trouble — a driver dropping GPS, an unanswered offer — Trip Health Monitoring detects it and Automated Rescue Designation can re-assign it.

Keeping a record

Section titled “Keeping a record”

Each action, including the automated ones above, is recorded by Dispatch Audit Logging.

Section titled “Related”